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SITUATION
A large music festival comprised of multiple stages spread over a rural landscape was interrupted by heavy rains and flooding. Access was heavily impacted for festival goers, transportation and service vendors, and the promoter’s staff. Media exposure was high-profile before the event was concluded. The Insured and venue suffered loss and claims were made by multiple parties.
SCENARIO
Our long-standing relationship with the client contributed to trust, understanding of requirements, and intuition of needs.
Our team lead traveled overnight to the festival location with the client to be onsite in the morning to assist with triage of the situation, identify loss exposures, and manage expectations of the multiple parties involved. Our team managed the claims process and settlement including physical damage and time element aspects and worked closely with the client throughout.
OUTCOME
Our team successfully mitigated the loss exposure and concluded settlement of multiple claims based on their adjustments.
